Customer support

We monitor the flight and adjust pickup guidance where possible. Support will contact the booker if manual review is needed.

Updated driver details will be sent once the replacement driver is assigned and approved.

The booking is confirmed, and driver details will follow when dispatch has assigned the journey.

Use the support contact on the booking. We will contact the driver and confirm the meeting point.

We will contact the booker and traveller using the provided details before taking further action.

No booking is confirmed until payment succeeds or support manually confirms an alternative process.

An operator-approved equivalent may be supplied when the named example model is unavailable.

Support will review the details and contact the booker before the journey is accepted.

The booking is no longer active. Any payment handling depends on the draft terms once approved.